FAQ

Creating your Spinogambino Casino account takes just a few minutes. Visit our homepage and click the "Sign Up" button in the top right corner. You'll need to provide basic information including your email address, create a secure password, and enter personal details like your full name and date of birth. Make sure to use accurate information as this will be verified during our KYC process. During registration, you can enter bonus codes like EXT50CA to claim our 50 free spins no deposit offer. After completing the registration form, check your email for a verification link and click it to activate your account. Once verified, you can immediately start playing our free games or make your first deposit to access the full game library and claim our welcome bonus.

New players at Spinogambino Casino can choose from two exciting welcome offers. Our no deposit bonus gives you 50 free spins worth €5 using code EXT50CA – no deposit required! These spins work on popular slots like "Sweet Bonanza" and "Gates of Olympus," with winnings subject to 35x wagering requirements and a maximum cashout of €50. For your first deposit, use code EXT50WW to claim our 100% welcome match bonus up to €500 plus 150 free spins. This means a €100 deposit becomes €200 in playing funds. The minimum deposit is €20, and the bonus carries 35x wagering requirements. Free spins are valid for 7 days, while the bonus funds must be wagered within a reasonable timeframe. Both offers are available to eligible countries and subject to our standard terms and conditions.

Yes! Spinogambino Casino offers a fantastic no deposit bonus for new players. Use code EXT50CA during registration to claim 50 free spins valued at €5. This offer requires no deposit – simply sign up, verify your account, and the free spins are credited automatically. These no deposit free spins can be used on selected slot games including popular titles from our extensive library. Winnings from the free spins are subject to 35x wagering requirements, meaning you'll need to play through your winnings 35 times before they become withdrawable cash. The maximum cashout from this no deposit offer is €50, and you have 7 days to use the free spins once they're credited to your account.

Spinogambino Casino supports a comprehensive range of payment methods to suit all players. Traditional options include Visa and MasterCard for instant deposits, while modern digital wallets like Apple Pay and Google Pay offer quick, secure transactions. We're also cryptocurrency-friendly, accepting Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), and Ripple (XRP) for those preferring digital currencies. Deposits are typically processed instantly regardless of your chosen method. Withdrawal times vary by payment type – e-wallets and cryptocurrencies usually process within 24 hours, while card withdrawals may take 3-5 business days. All transactions are secured with advanced encryption technology, and we support multiple currencies including USD, EUR, CAD, AUD, and various cryptocurrencies. Minimum deposit amounts start at €20 for most methods.

Wagering requirements determine how many times you must play through bonus funds before withdrawing winnings. At Spinogambino Casino, most bonuses carry 35x wagering requirements. For example, if you receive a €100 bonus, you'll need to wager €3,500 (€100 x 35) before converting bonus funds to withdrawable cash. Different games contribute differently toward wagering requirements. Slot games contribute 100% of each bet, making them the fastest way to clear wagering. Table games like blackjack and roulette typically contribute 0%, while some specialty games may have reduced contribution rates. Maximum bet limits apply during wagering – usually €5-€10 per spin or hand. Wagering must be completed within the bonus validity period, typically 7-30 days depending on the specific offer.

Absolutely! Spinogambino Casino is fully optimized for mobile play across all devices. Our responsive web platform works seamlessly on smartphones and tablets, whether you're using iOS or Android. Simply access our website through your mobile browser – no app download required. The mobile experience includes access to our complete game library, all payment methods, customer support, and account management features. Game graphics and animations are optimized for smaller screens while maintaining the same high quality as desktop play. Live dealer games stream perfectly on mobile devices, and our interface adapts automatically to your screen size. Whether you're playing slots during your commute or enjoying live blackjack from your couch, the mobile experience delivers the same excitement and functionality as our desktop platform.

Spinogambino Casino partners with over 60 leading game providers to deliver an exceptional gaming experience. Major providers include NetEnt, Pragmatic Play, Microgaming, Evolution Gaming, Playtech, and Big Time Gaming. Our slots library features titles from innovative studios like Hacksaw Gaming, Push Gaming, Red Tiger Gaming, and Thunderkick. Live dealer games are powered by Evolution Gaming, the industry leader in live casino technology, offering real-time blackjack, roulette, baccarat, and game shows. We also feature specialty providers like BGaming for cryptocurrency gaming and Betsoft for cinematic 3D slots. Our game library exceeds 4,000 titles, including classic slots, progressive jackpots, table games, and live dealer experiences. All games use certified random number generators and are regularly audited for fairness and security.

Yes, Spinogambino Casino operates under a valid Curacao gaming license, ensuring regulatory compliance and player protection. Curacao licensing requires operators to maintain strict standards for game fairness, financial security, and responsible gambling practices. Our license number and regulatory information are displayed in our website footer for transparency. All games on our platform use certified Random Number Generators (RNGs) that are regularly tested by independent auditing firms. This ensures every spin, card deal, and dice roll is completely random and fair. We also maintain segregated player funds, meaning your deposits are kept separate from operational funds and remain secure even in unlikely business scenarios. Our commitment to fair play extends to transparent bonus terms, prompt payouts, and comprehensive responsible gambling tools.

Account verification (KYC - Know Your Customer) is a standard security procedure required by our Curacao license. Verification typically occurs when you make your first withdrawal or reach certain deposit thresholds. You'll need to provide a government-issued photo ID (passport or driver's license), proof of address (utility bill or bank statement dated within 90 days), and potentially proof of payment method ownership. Upload clear, color photos of your documents through your account dashboard or email them to support@spinogambino.com. Our verification team reviews submissions within 24-72 hours on business days. Once verified, your account gains full functionality including faster withdrawals and higher transaction limits. Verification is a one-time process that protects both you and the casino from fraud while ensuring compliance with international anti-money laundering regulations.

Spinogambino Casino offers multiple customer support channels to assist players 24/7. Our live chat feature provides instant assistance and is accessible directly from our website – simply click the chat icon in the bottom right corner. Live chat agents can help with account questions, bonus issues, payment problems, and technical support. For detailed inquiries or document submissions, email us at support@spinogambino.com. Email responses typically arrive within 24 hours. We also maintain a comprehensive FAQ section covering common questions about bonuses, payments, and gameplay. Our support team speaks multiple languages and is trained to handle everything from basic account questions to complex technical issues. Whether you need help claiming a bonus or resolving a payment issue, our friendly support staff is ready to assist.

If you encounter technical problems while playing at Spinogambino Casino, try these quick troubleshooting steps first: refresh your browser, clear your cache and cookies, or try a different browser. For mobile issues, ensure you have a stable internet connection and sufficient device storage. Restarting your device can also resolve temporary glitches. If problems persist, contact our support team immediately through live chat or email. Provide details about the issue, including what game you were playing, what happened, and any error messages you received. Our technical team can investigate game-specific issues, payment processing problems, or account access difficulties. For game disconnections during play, don't worry – our system automatically saves your progress and any winnings are credited to your account. Most technical issues are resolved quickly, ensuring minimal disruption to your gaming experience.

Spinogambino Casino is committed to promoting responsible gambling and provides comprehensive tools to help players maintain control. You can set daily, weekly, or monthly deposit limits through your account settings – these limits help manage your spending and can only be increased after a cooling-off period. Session time limits remind you how long you've been playing and can automatically log you out after specified periods. Self-exclusion options range from 24-hour cooling-off periods to permanent account closure. During self-exclusion, you cannot access your account or receive promotional materials. We also provide links to professional gambling support organizations and encourage players to seek help if gambling becomes problematic. Reality checks can be set to remind you of time spent playing, and loss limits help track your spending patterns. All responsible gambling tools are easily accessible through your account dashboard and are completely confidential.